Very disappointed with my experience…
Very disappointed with my experience with DHgate and especially the dispute handling by “Ivy” from the Resolution Center. Orders involved: 318034005088 and 317858131908. I ordered 8 watches and paid around $4,200 in total because the seller advertised them as high-quality products. What I received was completely different: poor quality watches, defects, damage, and products that looked nothing like what was promised in the listings. I provided extensive photo and video evidence showing the quality issues and explained multiple times that the watches were not worth anywhere near the amount paid. Based on the actual quality received, I stated they were worth maybe around $120 each at most. Instead of properly protecting the buyer, DHgate continued to side with the seller. I was then pressured to return imitation products internationally while taking customs and seizure risks myself. Even worse, I was instructed to declare the package at only $20, which puts all legal and financial risk on the buyer. I clearly explained that I would not accept responsibility if the package was lost, seized, delayed, or refused during shipping. I also requested a prepaid return label and proper protection as a customer, but these concerns were largely ignored. As a regular DHgate customer, this experience has completely destroyed my trust in the platform. The dispute process felt unfair, stressful, and heavily biased toward the seller despite clear evidence. Buyers should be extremely careful when purchasing expensive items through DHgate because if something goes wrong, you may not receive the protection you expect.