Can you believe a Burberry frame broke…
Can you believe a Burberry frame broke on its own while being worn during an office meeting? No drop, no pressure, no mishandling — just normal use. When not in use, the glasses were always kept in the original case provided. I took them to LensCrafters and was initially reassured that the product carried a 2-year warranty. I was advised to submit an online claim, only to later receive a denial with the explanation that the damage was “not covered.” This raises serious concerns. Either the product is not genuine Burberry quality, or the craftsmanship is shockingly poor for a luxury brand. A premium frame should not fail under ordinary day-to-day use. Eyewear is meant to sit on a person’s face — not fall apart unexpectedly during professional meetings. Very disappointing experience, both in product quality and warranty handling. Sadly, instead of genuinely acknowledging the situation or investigating how a supposedly premium frame could break under normal use, the store manager’s solution was to offer an additional 10% discount on the purchase of another frame. That response felt deeply disappointing and honestly quite pathetic. When a customer raises a legitimate quality concern about a luxury product, the expectation is accountability and proper assessment — not a sales pitch to spend even more money. A frame breaking on its own during normal office use, despite being carefully handled and stored in its original case, should raise serious concerns about product quality and durability. Offering a small discount instead of standing behind the product only makes the experience feel even more dismissive and frustrating.