azure -AGODA BOOKING
I booked on Agoda for a preriod Oct 5-15 @Azure Philippines & my booking was booked/confirmed.I even provided my credit card details. When I arrived on the place AZURE on the 5th of October to stay I was told I need to pay 16500 pesos in cold cash & not by credit card. I was not happy for AGODA confirmed my booking for that period for only 10322.00 pesos. Since I got no chocie as a senior I got no place to stay so I just paid the 16500 in cash , plus I ask for a receipt theydont want to give me & said they will just email (*but until the end of my booked period october15 I did not received any receipt.) The property was not a very good place to stay , the stove was very poor can easily get fire when you use them, no water heater (very cold water) aircon was not working properly to beat the 40% temperature, No TV which is always standard in all condos/place plus for covid standard is very poor hygiene like the toilet ,sink,coakakroaches everywhere (I was even beaten on my legs) plus the bedsheets & towels were not clean but I got no choice as I said for I got no one to stay & I just attended a funeral of my brother. Moreover on the 6th of October I received an email @3AM from AGODA that my booking was cancelled by the property owner. I cannot accept that AGODA permitted that to be cancelled my confirmed booking After so many email from AGODA no one get in touch with me ,plus the people In AZURE said they got nothing to do between the AGODA booking & us. What I want now is Justice for this bad experience that I encountered. AGODA should refunded me the diffrence between the 16500 pesos that I paid in cold cash & the 10322 that AGODA confirmed/booked my stay. PLus I want AGODA to investigate completely so that It will not be repeated again bt the others in the future what I exprerienced.