Material Defect Ignored by Customer Support
I bought a pair of Nike shoes about a month ago and the material has already started discoloring and getting darker in certain areas, even though the shoes are barely used. What makes it worse is that the issue becomes more visible after moisture touches the fabric. I carefully cleaned the shoe with a damp sponge and the affected areas became even darker afterwards, almost as if some internal material or dye is bleeding through from inside the shoe. Nike support suggested it may simply be dirt, but the discoloration does not behave like normal dirt at all. I also submitted a review with photos on the Nike product page. The review itself was approved and published, but the photos showing the defect were never displayed, while many other customer reviews do include pictures. Another frustrating part was the customer support communication itself. No matter what I replied or explained in my emails, I kept receiving almost identical responses over and over again, which honestly made it feel like I was talking to a bot rather than an actual person reviewing the case properly. Very disappointing quality and customer service experience for such an expensive product.