As a business owner
As a business owner, I called Yelp to ask them about a review from 9 years ago, which Yelp states " review was removed due to violation of terms" yet the review is still posted on the main page. Yelp as usual was rude and dismissive and came up with some non-sense excuses. On a different occasion, we asked them why one of our real patient's review is "not recommended" and the man said AI selects which review to show.... funny how they love showing the few negative reviews and always hide the positive ones. Last incident is that someone wrote a review for a different location (not ours) they even named a doctor who works at the other location, totally provable by the website and Yelp refused to remove it or even just post it to the correct location. Horrible, evil, and arrogant company with a God-complex.