Wish I could give them a zero here or…
Wish I could give them a zero here or minus 10. I've been a loyal Nike brand consumer since a child and spend thousands annually through their app. All was seamless for years until my most recent orders in 2026. On a return due to sizing the labels they sent would not scan through Canada post so the packages had to be entered manually which created a return delay. When enquiring about why my refund was taking so long it took a back and fourth painful experience to get an update. Once updated I was also updated that my returned items where denied due to "no original packaging". I literally tried the items on tags still intact and neatly folded the item and placed in original packaging. To my error I placed the items in the opposite plastic wrapping. More than a month goes by, I received an email 3 weeks ago after again following up to receive an update saying "sorry this has been elevated to the decision maker". Still nothing just a marry go round of bs and I'm out $250 with clothes that don't fit that they shoved back into the box leaving horrible wrinkles and returned to me. I'm an active investor and see their stock price is down 75% from all time highs. Doesn't surprise me at all after this experience. Seems their recent changes in Canada to push loyal customers away is working. They won't ever get another dime from me out of principle in Canada or while in the USA. Time to learn how to love their closest competitors unfortunately because I'm as loyal as they come until I'm not because of a line in the sand crossed, then you're dead to me. Nike is dead to me