1/5 Stars – Bait-and-Switch & Refund Issues
The item I received from Mooyius.com did not match what was advertised—classic bait-and-switch. When I requested a refund, they repeatedly stalled, clearly trying to push the process past the deadline for a full refund. I disputed the charge with American Express and won. Afterward, Mooyius asked me to cancel the chargeback in exchange for a refund, which is a major red flag and not something any legitimate company should be doing. Customer service is entirely automated and useless, relying on copy-and-paste responses that don’t address anything. They will likely respond here with something like: “Thank you for your honest review. We hate that you’re not happy with your purchase. Please contact us at (email) so we can understand better and make things right for you.” It’s a script, not a solution. I’ve also filed a complaint with the FTC.