They emailed me every month, just never about the fees draining my account
I had USD 1,960 sitting in my account. I stopped trading for a while... life happens. Then one day I log in and the account is completely empty. Zero. No email, no warning, no monthly deduction on any statement. Just gone. When I reached out, they told me it was inactivity fees. Here's what gets me: every single month they sent me a statement showing my original balance. They knew exactly where to find my email address. But not once did they mention that fees were being charged. Not once did they say "your account is inactive, this is what's happening." They just kept sending statements with the balance while quietly letting the charges pile up in the background. After I complained, they refunded USD 1,000. So they clearly had room to move, which tells you something. Their policy says $60 per month. Fine. But if you charge monthly fees, charge them monthly. That way a client sees it, reacts, withdraws or deposits. Instead they let 16 months accumulate in silence and took USD 960 in one shot. The clause also says they "may" charge the fee not that they will. Funny how "may" always seems to mean "will, without telling you." A broker that emails you monthly statements but can't find the words to mention active fee deductions isn't being forgetful. It's a choice. I've withdrawn my remaining balance. I won't be back !