Lied about fees
I was denied due to low income which is their right. However even though they had my income documents they pulled my credit anyway which was not necessary. There is zero concern about customers . They did not need to lower my credit score just to deny me due to income. There was also over a month delay while I waited for them to contact me. My loan processor would not speak to me at all. It's just unprofessional. Not only that they added in about $3,000 worth of fees that were not disclosed to me in the beginning. When I found out they were the Freedom Financial Network I realized I should never have contacted them in the first place.