United States
One of the highlights of my weekend was working with the team at TodayTix. I had some flight/weather and adulting challenges when I booked my trip to nyc over a month ago. Thanks to Alex - the agent who saved my weekend - was able to assist with all of my mishaps and truly saved my weekend plans. I am so greatful.
If i could give no stars I would. Customer Service is horrible. Locations are dated. Staff are rude and very aarogant and condensending. I got in line for customer service - was told to get in the line for check out when i wanted to return something. Made me get in the back of a line. Rude. Then I asked for a return. Person didnt know if they could or couldnt return an item. Then went through the process, and said no sorry youre late returning the item. I check it was 4 days past. Then i tried asking the manger, the smug look on his face saying no - no sorry, unfortunately, just no. You need to do better.