No Refunds, Poor 1st Tier Customer Support - resolved after
Company has 0 flexibility when it comes to refunding domains. Made a mistake in purchasing domain and came across an IP issue. Customer service was shocking, didn't even try to find a solution other than "we can cancel them with no refund". Asked whether 'store credit' was a possibility as I intend to repurchase new domains, they refused. Their refund policy says they do refunds at their discretion, but I guess they didn't feel like it today. Use godaddy. Steer clear. EDIT: Company reaches out and provided a refund in this instance. Only 3 stars because it took this review for the Company to do anything. It could have been resolved with Customer support. My feedback is the Company should make clear what instances a refund would be eligible. Also if you can't refund the full amount consider credit options, or partial refund (after your own costs). I still won't be using you again, if you had resolved this with Customer Support, and they had more empathy, I may have come back. I still need domains but I think I'll go elsewhere until the Company matures. Thank you though for resolving in this instance.