Awfull Experience
I am extremely disappointed with Electronic Arts. Over the years, I purchased multiple games on my old EA account, but I lost access to it and was unable to recover it despite my efforts. As a result, I lost access to all the games I had paid for. What makes the situation even more frustrating is that I was not offered a refund for the games I could no longer access. I spent a significant amount of money building my game library, only to lose everything because of an account issue. The account recovery process was unhelpful in my case, and customer support did not provide a satisfactory solution. As a paying customer, I expected better support and more flexibility when dealing with account access problems. Losing access to years of purchases and receiving no refund has left me with a very negative impression of EA. Based on my experience, I cannot recommend their services and hope they improve both their account recovery system and customer support.