Very disappointing experience
Very disappointing experience. I bought from this company about two years ago, and at that time I received a beautiful, high-quality bracelet. Unfortunately, it looks like this store has completely changed for the worse. This time I received a very poor-quality bracelet that does not look like the product shown or described. It is not flexible, does not stretch, and I cannot even wear it on my wrist. The end of the bracelet has crooked knots sticking out, making it uncomfortable and unpleasant to wear. I also have serious doubts that these are natural stones. To me, they look more like cheap beads, and the overall quality feels like something you could buy on AliExpress for a few dollars. The worst part is their customer service. They advertise a 30-day money-back guarantee, but when there is a real problem, they do not handle it properly. Instead of resolving the issue, their emails felt dismissive and mocking toward the customer. I do not recommend this company at all. In my opinion, the quality has gone downhill, the product I received was unacceptable, and their “guarantee” means nothing if they refuse to stand behind it. This is one of the worst customer service experiences I have had. P.S. My order number is BS565407, placed on May 19, 2026. Your response is misleading. Your customer service team has already been corresponding with me about this order for five days and has offered discounts and partial refund options instead of honoring your return guarantee and processing my full refund request. I have already provided all necessary information. Please stop delaying this matter and process my return and full refund.