We have almost 50 accounts and regret it
We have almost 50 accounts and been with service for almost 4 years. They used to be good but good luck getting support. When you do its thru either an email or a call from some person with very poor English or they fix a problem other than the one you call about. If it’s critical, then you’re likely get a response within 2-3 days (70% of the time you don’t get a response). They have paid support which has a ticket system, but again, English as a second language and slow response times. Customers get absolute garbage using their FAQs to solve problems because it’s actually the back end on their server or shoddy programming to achieve control of your account. You get more help from other Zoho customers/victims in a timely manner vs they’re in house support. Hilarious that there’s always a human being on the Sales desk but never one on tech help, always leave a message that may get answered on some kind of lottery feels like. Looking to move to some other platform. Every year at renewal we got discounts for all the complaints but we’ve reached a point where even if the service was free, we can’t rely on the service any longer.