I ordered several things and they had…
I ordered several things and they had to split my order, as many items were in backorder. When I contacted customer support to inquire on the missing items they were very helpful and explain the situation in detail. They gave me the new tracking numbers for the future orders with the backordered items, so i could pay attention myself when they get shipped - very smart on their part! Two of the items in question were big bundles with several items each and some items had to be sent multiple times, as they kept sending the wrong items, but the company made it right!! Customer support has been attentive and patient with me. They also responded to my emails very quickly. I think the problem most people have with customer support is that they forget they are human beings in the other side of these emails. We need to be understanding, polite and respectful when emailing customer support, even when mistakes happen. Kindness goes a long way!!