Shocking
Shocking, and terrible, shoes never arrived, called every 2 days, told me to wait for delivery, i kept saying i just wanted a refund or the shoes, they said i had to wait 2 days, then 2 weeks later, they said they would issue a refund. Not the first time the experience has been bad. Used to order shoes from them years ago, they were great, something changed to where they dont care a bit about customer experience. Sure you will save a few dollars on the initial purchase, but the VIP membership is a rip, with how bad their customer service is not worh the hassle. I asked to speak to a manager to resolve, they forwarded me to a voice mail....nice one, good luck with a resolution when your forwarded to a voicemail....