I ordered two dresses from Zapaka
I ordered two dresses from Zapaka, and they were completely different from what was advertised on their website. When I decided to return them, I realized they make the return process unnecessarily difficult, which is very unusual. Who does that? The only way to contact them is through email, and it feels like you’re communicating with AI rather than actual customer service. They requested photos of the issues, which I provided, but after that they completely stopped responding. If I don’t hear back from them soon, I will file a complaint with California consumer protection authorities. At this point, it’s not even about the money anymore. This kind of business practice feels deceptive and very close to a scam.