I purchased an item from Nike.com and…
I purchased an item from Nike.com and needed to return it. Nike Customer Service gave me incorrect information and told me I could return it at a Nike Factory Store. I drove 20 minutes to the store, but they could not accept the return. I then spent nearly an hour on the phone trying to resolve the issue while at the store. In total, I wasted about three hours due to incorrect guidance from Nike Customer Service. This experience was extremely frustrating and unprofessional.