If You Value Transparency, Avoid This Company
Terrible, inconsistent customer service once they have you locked into a contract. This company relies on unclear explanations, shifting terms, and unprofessional service. I was sold an HVAC system under the impression that the buyout would drop as I made payments. That was false. The buyout is based on equipment value, not what you’ve paid — meaning you’re renting the unit at an inflated rate. This was never explained honestly. Once Enercare took over, the problems multiplied. Technicians denied services that were clearly included, and it took persistent follow‑up to get reimbursed. Their call centre is chaotic: some agents have extremely heavy accents and are difficult to understand, and you can hear multiple agents talking loudly in the background. I had to ask for basic words to be repeated several times. Even paying the buyout was a headache — when they transfer you, the hold music plays over the payment instructions. After paying $11,000, I was hit with additional bills I was never told to expect. The entire experience has been disorganized, misleading, and deeply unprofessional. I strongly advise avoiding this company.