I can confirm that they are a scam
I can confirm that they are a scam! I placed an order for my chair over a month ago, and it was marked as “in stock.” I reviewed their website policy, which outlined the expected shipping windows and the refund process. However, after nearly two months, I still haven’t received any updates on my order. It’s simply stated as “waiting for details.” I first contacted their customer service via text message. It was amusing because they were aware that my order was unfulfilled and had been placed over a month ago. Surprisingly, they informed me that I couldn’t cancel a shipped order. They suggested that I receive the item first and then initiate a return if I desired. This is absurd because a non-shipped item cannot be considered shipped. Moreover, there was no email confirmation that the item had been shipped. I then called their customer service directly. Here’s the bizarre part: the representative acknowledged that the order was not shipped and stated that I could cancel it. However, she informed me that I would have to pay a 20% cancellation fee from the order amount. I questioned this because I was unaware of any cancellation fee policy. She offered to send me a link, but guess what? They didn’t clearly display this “cancellation fee” policy on their website at all! Naturally, I refused to pay the 20%. I made it clear that there was no policy regarding the 20% fee that she had mentioned. She then claimed that it was under “Returns,” which made my order suddenly a return order! This is illegal, and we don’t have to pay that fee! I’m spreading awareness to prevent others from falling victim to this brand’s scam. They are truly terrible.