Do not trade in with Compasia.
am very disappointed with my trade-in experience with CompAsia. I handed over my iPhone 16 Plus on 2 May 2026 under their trade-in program and was informed that the payment process could take within 30 days. Before proceeding, I clearly explained that I needed the money urgently before the end of May, and I was assured of the stated timeline. Throughout the process, communication was poor. When I requested updates, I was repeatedly told to contact different departments because the staff handling my case could not check the payment status. As a customer, I should not have to chase multiple teams just to find out where my payment is. Today is 2 June 2026, and I am still waiting for my payment. While the company mentions “30 working days,” this was not made sufficiently clear during the transaction, and there has been very little proactive communication regarding the delay. What disappoints me most is not only the waiting period but the lack of transparency and customer service. Once the device is handed over, customers are left with limited information and no clear timeline. I hope CompAsia improves its communication and payment process so that future customers do not face the same frustration and uncertainty that I experienced. Would I use this service again? Unfortunately, no.