Amateurish operational processes
⁸Amateurish operational processes, ineffective customer service and a company of people who say "er this is how it is" with no actual solution. Shortly after subscribing for broadband service the internet went down. Even though I tested myself and reported immediately and requested them to check their own service lines, they keep coming back with multiple calls and appointments fiddling with the ONR and fiber optic cable. Every escalation needed 24-48 hrs before they call back and after that need to wait same time before appointment. Wasted so much time and even had to take time of to be on site twice. Took more than 1 week to fix and the issue has nothing to do with my home. All this while internet was down with no respect for customer's time and still billed full price. Their response: There are proper procedures to be followed. PROPER? In whose definition? Why do paying customers have to bear the inconvenience of your unreliable service instead of actually diagnosing and mitigating with your backend directly first? As an ISP internet shouldn't even be down in the first place. Their non-existent customer service makes it worse. DO NOT sign up unless you like to gamble. Advertised speed does not even match and their poor service, unreliability and stupidity only scratches the surface of a company that has no regard for quality or customers.