horrible customer service
It’s very frustrating when you say you have staff available 24/7 to assist which wasn’t the case last night. We called at approximately 9 PM for some immediate assistance with our payroll. I called the number you list as your 24 hour customer service line. I called approximately nine times only to receive a voicemail message from one of your employees which ended with no chance of speaking to any one else. I tried calling other departments within Paychex to hopefully have me transferred to the correct person who could help, but those all noted you were closed for the day with no chance of being transferred either. Horrible customer service.