I would give them a zero if I could
I would give them a zero if I could. I ordered a dress and paid expedited shipping. When my order didn't deliver within the 3-8 days as promised, I contacted the company. This was their response: Thank you for your order on our website. We appreciate your business and trust. Unfortunately, we cannot fulfill your order by the specified date. Our standard processing time is 7 to 14 days, followed by 3 to 10 business days for shipping. We apologize for any inconvenience this may cause. Your order now is on hold and we kindly ask that you respond within 72 hours. If we do not hear from you by then, we will process your order as is. Thank you for your understanding. I contacted them immediately asking for a refund. Here's the next response I got: I completely understand that waiting is stressful, especially with an event coming up! I’ve checked your order, and the good news is that the fabric has already been cut speciffcally for you. Since it’s so close to completion, cancelling now would incur a fee to cover the materials. However, I can offer you a Free Express Shipping Upgrade (value $37.99) to make up for the production time. This ensures it arrives by. Would you like to proceed with this faster shipping option so you don't lose your dream dress? Kind regards, Riley Again, I responded immediately asking for a refund. Here's the next response I got: Thank you for your reply. I understand that you would still like to cancel your order. As the order was placed over 24 hours ago and production has already started, the cancellation would involve a partial refund in accordance with our cancellation policy. Please find the details below for your confirmation: • 24–72 hours after payment: 80% refund + shipping fee • 72–120 hours after payment: 50% refund + shipping fee • Over 120 hours after payment: Shipping fee only • Once the order has shipped, cancellation is no longer possible Could you please confirm whether you’re comfortable proceeding with the cancellation under these terms? Once confirmed, I’ll arrange it for you promptly. If you have any questions or would like me to double-check your order status, feel free to let me know—I’m here to help. Kind regards, Riley So - they don't want to refund me my money, or send me the dress! Avoid Zapaka like the plague!