Terrible experience
I ordered a E7 pro desk and when it arrived it I started to assemble the frame and when I opened the tabletop to attach it to the frame I noticed a large crack in it. I contacted support about it and the first agent was great and quickly got me a replacement. This is when things started to go downhill as the replacement also came split as if the wood wasn't glued together properly. I contacted support again and was quickly sent another tabletop. This table also came cracked and at this point I was over the whole thing and just wanted a refund at this point. I contacted support for the last time and this is where it went down the drain as the live support agent I was talking to on the website constantly put me on hold and the conversation dragged on for over 2 hours. They would keep saying I need to check on that and take over 30 minutes before getting back to me with a new question and then leaving again for another 30 minutes. They eventually just stopped responding and I had to call flexispot to try to get this resolved. They then offered to refund my order only if I shipped the frame back in its original packaging. I already started to assemble the frame at this point and there was no way I was getting it back in the original packaging properly so I asked for a bigger box or something to ship it back to them and they didn't give me any solution and just told me that they can't refund me if it's not in its original packaging and then asked if they can just send me a different tabletop so I don't refund the frame instead. They clearly just want me to not refund but I was over this whole thing at this point and just gave up. I got my tabletop refunded but now I have a useless frame that I probably have to try to resell to get some of my money back. Would not recommend Flexispot from my personal experience after the 3 cracked tabletops and 2 hours of customer support nightmare.