More than six weeks of broken promises
Hello everyone. My name is Alex, and I have been working as a systems engineer for more than 30 years. During my career, I have worked with many hosting providers around the world and almost never leave public reviews. However, this is the first time I have encountered a situation that I simply cannot ignore, and I want to warn other potential customers. I accidentally created a duplicate order. LayerStack acknowledged the mistake and agreed to refund the payment by crediting the amount to my LayerPanel2 account balance. I accepted this solution immediately. More than six weeks have now passed, but the money has still not been credited. During this entire period, I received almost identical template responses saying that the matter was being reviewed and would be resolved soon. Promised deadlines repeatedly passed without any result. I eventually shut down all of my servers and stopped using LayerStack. From a customer’s perspective, this situation is extremely difficult to distinguish from dishonest business practices. The company continues to hold the customer’s money while repeatedly delaying the promised resolution with the same template responses. I have retained the complete correspondence confirming everything described in this review and can provide it if verification is required. Based on my personal experience, I cannot recommend LayerStack. I strongly advise potential customers to think carefully before trusting this company with their money or infrastructure.