They do not stand behind their products
I will never buy anything else from BBQ Guys. I Bought a brand new camp chef woodwind pro and it took 10 days to arrive once I put it together it did not work. Called BBQ Guys and they just told me to call Camp Chef and said they would send me receipt. So then I call Camp Chef customer service and in 100 degree heat I had to take my brand new grill apart to check the auger fan and make sure it was getting power. Turns out it had a bad auger motor. Now they are saying they will ship me another one free of charge that will be here in 5-10 days but that labor isn't covered! So I buy a brand new product for over $1000 dollars it arrives broken and now its on me to fix it??? There is no excuse for this!