I’m underwhelmed by the fulfillment …
I’m underwhelmed by the fulfillment experience so far. We ordered our sofa in February and, because of ongoing renovations, asked 7th Avenue to hold the order until the end of May. In mid-May, I reached out to schedule delivery for June. A week later, I received an email stating that certain components were missing and would not arrive until mid-June, ending with a simple “thanks for your understanding.” A phone call explaining the situation and offering possible solutions would have been much more appropriate. I called customer service myself, asked what was actually missing, and was able to work out a solution. I assumed that would resolve the issue. The next day, I followed up to find out when the order would ship and received a”well let you know” response. After sending another email and still hearing nothing, I called again, only to discover there had been yet another error and the order still had not shipped. I’m now told it is supposed to ship today. Since we’re on the East Coast, delivery will take several more days, and we then have to arrange assembly separately through Taskrabbit. At this point it it will be mid-June until we have the sofa. After requesting it to by delivered in mid-May. Considering we ordered, and paid for this sofa in February, the lack of communication, the two separate fulfillment errors, and the generally nonchalant handling of the situation have made for a disappointing experience. At this point, I can only hope the sofa itself lives up to expectations.