I am extremely disappointed with my…
I am extremely disappointed with my experience booking flights through this company. I made the reservation for my family because my son is graduating, which is a very special and important occasion for us. I carefully selected and booked the flights expecting that everything was confirmed and finalized. However, shortly after making the payment, I received an email from one of their representatives informing me that my tickets were only confirmed for the departure portion of the trip and that the return flights were not actually available. This was shocking and frustrating because the booking process gave every indication that the entire itinerary was confirmed. After receiving the email, the representative presented me with several alternative return flight options. Since attending my son's graduation was non-negotiable, I reviewed the options and agreed to one of the alternatives they suggested. What happened next made the situation even worse. After I accepted the replacement flight option they recommended, I was informed that I would need to pay an additional $3,116. This felt completely unfair and misleading. If the original itinerary was not actually available, it should never have been sold as confirmed in the first place. I should not have been placed in a position where I had to either pay thousands of dollars more or risk disrupting an important family event. The entire experience created unnecessary stress during what should have been a joyful time for our family. Instead of celebrating my son's graduation and focusing on travel plans, I was forced to deal with uncertainty, confusing communications, and unexpected costs. It felt like a bait-and-switch situation where I was initially offered one price and then pressured into paying significantly more after the booking had already been made. Customer service did little to alleviate my concerns. Rather than taking responsibility for the issue, the company presented the additional payment as my only realistic option. I expected transparency, accuracy, and professionalism when booking travel, but unfortunately, my experience reflected the opposite. I would strongly caution anyone considering booking with this company. Make sure that every segment of your trip is genuinely confirmed before assuming your travel plans are secure. Based on my experience, what appeared to be a completed booking turned into a stressful and expensive ordeal that left me feeling misled and extremely dissatisfied. Wed, Jun 3, 8:43 PM (3 hours ago) to me Dear Mathew, I hope this message finds you well. We were unable to reach you regarding your flight reservation (Booking Reference: 26954). Your booking currently requires immediate attention to prevent any interruption to your travel plans. Please contact our ticketing department as soon as possible so we can assist you with completing the required verification process. When calling, kindly ask for Amy Shelton to ensure prompt handling of your reservation. Phone: +1-866-309-2175 We strongly encourage you to contact us at your earliest convenience to avoid any inconvenience. Thank you for your prompt response. Warm regards, Amy Shelton Ticketing Department FareODaddy +1-866-309-2175 Mathew Powell Jun 3, 2026, 8:45 PM (3 hours ago) to FareOdaddy I am currently out of town so that is why we communicate through email and what is the issue if i have booked the tickets they must be confirmed and i should get my tickets Jun 3, 2026, 8:52 PM (3 hours ago) to FareOdaddy if you are unable to offer the same tickets, please cancel the reservation FareOdaddy Reservations Jun 3, 2026, 8:54 PM (3 hours ago) to me Hi Mathew, We just received an email from Southwest stating that your return Flight is not yet booked; you are currently on a waitlist. To avoid this issue, is it possible for you to return one day before Mon, Jun 28. Let me know ASAP. Best Regards Amy Shelton FareOdaddy Reservations Jun 3, 2026, 8:54 PM (3 hours ago) to me Hi Mathew, We just received an email from Southwest stating that your return Flight is not yet booked; you are currently on a waitlist. To avoid this issue, is it possible for you to return one day before Mon, Jun 28. Let me know ASAP. Best Regards Amy Shelton FareOdaddy Reservations Jun 3, 2026, 8:56 PM (3 hours ago) to me I apologize for the inconvenience, but your ticket is booked under a non-refundable fare. refund is not possible, I'd be glad to review any alternative options the airline may offer. Best Regards Amy Shelton