Fareodaddy (fareodaddy.com) has a 3.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 41% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-11.
What reviewers say
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Most reviewers were somewhat happy with their experience overall. Consumers generally find the staff and customer service representatives extremely helpful, friendly, and highly professional when handling complex travel arrangements. Many people warmly appreciate agents who remain calm, patient, and supportive while guiding them carefully through various booking questions.
Some reviewers were not happy with unexpected extra costs, sudden changes, and persistent issues concerning ticket availability after completing a reservation. Travelers frequently mentioned being asked to pay significantly higher prices, experiencing stressful communications, or facing additional unannounced fees for their flights. A few other people also reported frustrating difficulties when trying to resolve payment problems with rude representatives.
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I would have rated a 2 star, but after speaking with Steve Thompson, I gave the third star. I bought my tickets in Feb for this flight in Aug. not knowing they were stand by flights. On the itinerary it doesn't say anything about stand by flight. Steve Thompson was nice and understanding. He did what he could to help me. Thank you for that. I was trying not to get frustrated again. I called earlier and the girl frustrated me so much, I asked for a supervisor. She said one will return my call....one never did. Thanks again Steve for all your help.
I gave this company a 2-star rating only because of Anna Mitchell and the outstanding customer service she provided. If it were not for Anna, I would have given this company a 0-star rating based on my overall experience.
Anna was exceptional. She helped me through an extremely frustrating situation that was caused neither by her nor by me, but by the company’s booking process and policies. She remained calm, patient, respectful, and understanding throughout our conversation. Although she was unable to fix the problem herself, she took the time to clearly explain what had happened and why the situation had become so complicated. I truly appreciate her professionalism.
The actual booking experience, however, was extremely disappointing. I booked a flight, but after several hours I still had not received a confirmation number, so I called to find out what was happening. I was then informed that the seat/fare I had booked was no longer available.
I asked to cancel the reservation and receive a refund, especially since it had only been a few hours since I made the booking. I was told that I could not receive a refund. Instead, my choices were essentially to pay additional money for a higher-class or more expensive fare, or lose the money I had already paid. I ultimately had to pay considerably more than I normally would have paid for the flight.
As a customer, I find this practice extremely unfair and unacceptable. A company should not accept payment for a seat or fare and then, only a few hours later, tell the customer that it is no longer available while refusing to return the customer’s money. If availability changes after payment has already been accepted, the fair business practice would be to provide a full refund or offer a comparable alternative at no additional cost.
I am a frequent traveler, and I have never encountered this type of experience before. Because of the company’s handling of this situation, I do not plan to use this service again, and I would not feel comfortable recommending it to my family, friends, or colleagues.
Again, the 4 stars are entirely because of Anna Mitchell. She deserves recognition for the way she handled a difficult situation that she did not create. Without her professionalism and excellent customer service, my rating would have been 0 stars. I sincerely hope management recognizes Anna for her outstanding work while also reviewing the booking and refund policies that create these situations for customers.
Noah Parker was a great help in straightening out our standby ticket situation!
Noah Parker was a great help in upgrading our standby tickets to regular cabin tickets with assigned seats together. However, we wouldn’t have purchased standby tickets in the first place had we been given any hint that that’s what we were buying. You shouldn’t put customers into this position. I’m giving this rating to Mr. Parker. I do realize that it’s probably American Airlines that deserves one star for overbooking.
Worst website , pls dont book any flight on this. Just a third party website not trustable. have booked my ticket where they didnt even confirm my ticket after charging the price. they said seats are not available will book alternate one with extra price . When i am not acceptable on this , they didnt even refund my money. Hence pls be careful dont book any tickets on this third party websites.
Amy reached out to me and saved me money and time on my flight purchase. She was polite and informative providing all necessary information and answers to my questions. Thank you Amy for your assistance!
Absolutely terrible-- booked a flight and within 10 minutes called said the flight was unavailable unless i would upgrade for more $ they would not refund me the initial amount I paid even though they could not provide me with what i purchased don't fall for the so called initial low price
I booked my tickets through FareO Daddy and had a really good experience. The booking process was smooth, and the customer service was excellent. The team was helpful, responsive, and made everything easy from start to finish. I would definitely recommend FareO Daddy to anyone looking for reliable travel booking services.
Customer Service Rep Pete Barkley was great. He was able to assist me in getting my reservation confirmed however not at the lower price off the website. Apparently, this is a booking agency and by the time my reservation got to the airline, I had to upgrade and pay a higher price to get on this flight I needed. Pete was able to give me a little discount, so I did pay less than if I had gone thru the airline website, however had I gone thru there site, I would have been able to get an earlier arrival time for the same price I ended up paying. Pete was patient, listened to my needs and was able to assist with getting my flights confirmed.
Fareodady is a scam and is looting customers. I booked a ticket through their website, and the price at the time of booking was $421.27. I received a confirmation email showing the amount as $421.27. Later, they called me and demanded an additional $500, claiming that my departure flight had not been booked, even though my return flight was booked.
This is a scam. I want to alert others to be careful before booking through this website. The U.S. government should take action against travel agencies like this that are taking advantage of innocent people and robbing them of their hard-earned money.
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