Issues eventually resolved satisfactorily
Update: After posting the review, they quickly reached out and provided a refund, including the shipping protection which was a nice touch. Additionally, they provided me a discount code for my trouble which was also appreciated. I told them I would adjust my review to reflect the resolution. Is the good customer service in the room with us? I’ve never had so much difficulty with a return. I ordered a size large and included the return protection in case I needed to size down. Turns out I did, so I submitted a request for an exchange. The other size sold out and so they sent me a gift card instead of a refund. I emailed asking for a refund instead. It’s been 7 days and I’ve been passed to 3 different reps and no one can figure out how to simply provide me a refund. On top of that, the shirt fabric was rough and cheap…like something you’d get from SHEIN, not an $80 tee.