Apollo’s Predatory Credit Expiration Scam – Formal Complaint & Demand for Immediate Remedy
Chose Apollo for its data coverage and API, but what I actually got was a masterclass in corporate greed and customer abuse. I had roughly 1,360 API credits left — credits I had already paid for — when Apollo’s system suddenly started throwing billing errors that completely blocked me from using them before the billing cycle ended. Instead of fixing the issue like a legitimate company would, their support team basically told me: “Pay us again or lose your credits.” No restoration, no extension, no actual support — just a sleazy paywall on credits I had already purchased. This isn’t poor billing. This is a deliberate trap designed to squeeze more money out of customers who were responsible enough to not burn through their credits early. Apollo happily took my money upfront, then engineered a situation where those credits became worthless unless I paid them even more. It’s predatory and deeply disrespectful to paying customers. If you’re considering Apollo, do yourself a favor and assume their monthly credits are a scam waiting to happen. Verify their shady renewal and access policies in detail before you rely on them for anything time-sensitive. This experience proved their “credits” are more like a rental with an early eviction clause than something you actually own after paying. Apollo needs to fix their billing practices and stop treating customers like ATMs. Until then, steer clear. This level of nickel-and-diming and support stonewalling is unacceptable. I will not be renewing and will be taking this further.