Abysmal. Archaic. Avoid.
This company is absolutely abysmal. I am a former employee of a company that use Paychex and the user experience is horrendous. I was recently laid off due to downsizing - it took Paychex over 3 weeks to get me my Cobra election information by which time my insurance had been cut off and I had to cancel some important medical appointments. The only way you can opt in is by mailing a check - it’s archaic. I sent my check with my elections, after 2.5 weeks my health insurance got reinstated and then on the 4th of the month I received the packed with the ridiculous little mail in vouchers to send my check in each month advising that premiums are due on the 1st. Their correspondence - terrible. Their customer service - terrible. Their phone options to get you to who you need to talk to - terrible. Their lack of self-serve and technical options for elections and payment of benefits - non-existent. As an employee I’d caution anyone getting a job with a company that uses Paychex and I’d caution any employer that wants to run their business effectively and keep their employees happy to steer clear of this circus. To not have a direct debit or online payment option for continuation of benefits in this day is embarrassing. Paychex you should be embarrassed and I sincerely hope that the trust pilot reviews of your company stop people from using your services.