Buyers Beware!
Buyers Beware! Although this company offers a large selection of attractive dresses, the product images do not always accurately reflect the items customers receive. The dress I ordered looked beautiful online, but the product delivered was of noticeably lower quality and significantly different from what was advertised. I ordered a pink Jovani dress with a specific pattern, but instead received a multicoloured JVN by Jovani dress, which is a completely different product line. Prior to shipment, I specifically contacted the company and asked them to verify the correct dress, size, and colour because I was ordering internationally for a wedding and could not afford the time or expense of a return. They assured me that the correct item would be sent, yet they still shipped the wrong dress. As a result of their mistake, I paid $193 for the dress, $75 for shipping, and approximately $30 in import taxes. Returning the dress would cost me an additional $100 or more. Despite acknowledging that they sent the incorrect item, the company refused to provide a prepaid return label and instead insisted on enforcing their standard return policy. It is unreasonable to expect a customer to absorb these costs when the error was entirely on the company's side. By the time I return the dress, I would have spent more on shipping and taxes than the value of the dress itself. The customer service experience has been extremely disappointing. Rather than taking responsibility and offering a fair resolution, the company chose to rely on its return policy despite admitting its mistake. Before purchasing, I strongly encourage potential buyers to research customer feedback, including BBB complaints and online reviews. Avoid purchasing from this shop if possible as you don't have to experience what I went through. This is not a reliable shop. With over 87 complaints and numerous negative reviews, my experience unfortunately appears far from unique. I have made many online purchases over the years, and this has been by far the worst customer service experience I have encountered.