PayPal From a businesses Perspective
**1 Star** As a business, our experience with PayPal has been extremely disappointing. Our account was placed under a reserve, resulting in approximately $9,000 of legitimate business funds being withheld. This prevented us from purchasing inventory and fulfilling customer orders, creating significant cash flow issues for our business. We were given what we considered to be an unreasonably short timeframe of only 2–3 days to respond to requests for information. We attempted to explain that we could not fulfil the orders without access to the funds being withheld. When we spoke with frontline customer support, they acknowledged our concerns, however the account was ultimately closed through PayPal's internal process before the matter could be resolved. As a result, we have lodged a complaint with the Australian Financial Complaints Authority (AFCA) and are considering our legal options. In our experience, PayPal's systems lack flexibility, customer support was difficult to navigate, and there appeared to be little consideration given to the practical impact on our business or our customers. We believe there needs to be greater transparency, fairer review processes, and better support for legitimate businesses. Based on our experience, we would not recommend PayPal as a payment provider for businesses that rely on timely access to their operating funds.