wonderful customer service
I initially purchased a different version of a dress, with an alternative neckline and back design. After reconsidering my choice,I reached out to customer service. Mica was incredibly helpful, patient, and professional throughout the entire process. She promptly assisted me with changing my order, arranged a partial refund for the price difference, and ensured that the correct dress was added to my order. Mica also guided me through upgrading to express shipping, explained how to pay the remaining balance, and kept me informed with updates every step of the way. Her outstanding customer service made what could have been a stressful process smooth and enjoyable. I truly appreciated her responsiveness, kindness, and attention to detail. Thanks to her support, I felt confident throughout my prom dress shopping experience. I would highly recommend both buying from zapaka and the customer service team, especially Mica, for going above and beyond to help customers.