Just disappointed
I really wanted to love this purchase. I like System76 hardware, I like the Lemur Pro design, and I’ve had good impressions of their products before. The laptop also arrived quickly with rush assembly and overnight shipping, which I paid for because I needed it for upcoming work. Unfortunately, the unit arrived with a defective internal display. The laptop itself booted, and an external monitor worked, but the built-in screen stayed blank. After some troubleshooting, it was clearly a physical display or cable issue: the display would only work if I pressed on the back of the screen assembly. Support was responsive and polite. They replied quickly and suggested a simple internal cable check I could try if comfortable. I appreciated that, and I did try the recommended check, but the issue appeared to be elsewhere in the display assembly. The disappointing part is that I paid extra for rush assembly and overnight shipping, but because the laptop arrived defective, I still ended up spending time troubleshooting, emailing support, repacking the unit, driving to UPS, dropping it off, and waiting through the replacement cycle. In practice, I paid for speed but will receive a working laptop much later than expected, likely on a timeline closer to standard assembly and delivery. I want to like this company, and the support person I dealt with was helpful. But the out-of-box defect and replacement process made the overall experience very disappointing before I even got a working unit. This feels like the kind of issue that could have been caught by a basic display check before shipping. I don’t like having to spend my own time resolving a problem with hardware that arrived defective, especially after paying extra to get it quickly.