Never again
I ordered a shirt and hat. The shirt was not the correct one. I should have just returned but got a replacement which was also the same incorrect one. I have now been trying for weeks to return both incorrect shirts and make sure I am not charged but their customer service is a mix of AI and foreign workers that don’t understand the issue. I asked for a supervisor last call and was eventually told the “back office” would review my request. I have had poor quality and wrong fit/size from Fanatics in the past and after this will never order from them, again. Update: I never received a call from management so sent two emails and kept being told I had to call but would be placed with a manager, only to call twice with same AI loop ending with two low level people and no manager. Also is apparent there are no notes as everytime I call in I have to start all over with the explanation. Still only have one QR code to return 1 incorrect item and since it was the replacement I can’t trust I won’t be charged for the incorrect original.