This is the WORST platform ever!!!
This is the WORST platform ever!!!! The site is extremely glitchy and also, even though they say they offer phone appointments, when it's time for your visit the only option is video. The therapists are flakey and unprofessional. First I have a therapist who within the first session, called my sister and husband a narcissist! Then after requesting a new therapist, she cancelled my first session with no explanation and then rescheduled my appointment without even checking with me or my schedule. Then when I scheduled a new session - she DIDN'T SHOW UP!!!! I am waiting on this call now for 50 minutes! I have been messaging her through the app and she has not even replied once! I have called customer service and have been on hold with them for 28 minutes now! Really unbelievable!