I joined BetterHelp to find a good therapist
I joined BetterHelp to find a good therapist that would be a good match for me. And that's where the problem started. I was matched with a therapist, but because I couldn't verify my phone number, it was showing me an error message. I contacted BetterHelp customer support and they set up the session either way. Half an hour before the session, I logged in and the join video session button wasn't working. I missed my session even though I was looking forward to it. I think customer support could have guided me better and made this happen for me, and they just didn't. I think this is the last time that I ever try this platform. I genuinely had a horrible experience.