Jasion Customer Service is Nonexistent
I am extremely disappointed with my Jasion e-bike purchase. The bike itself has had issues, but what has been even worse is Jasion’s customer service and warranty support. When problems arose, I expected the company to stand behind its product. Instead, I experienced delays, poor communication, and a complete lack of accountability. Despite the bike being covered under warranty, Jasion repeatedly failed to provide meaningful assistance or honor the warranty in a timely and satisfactory manner. Customer service was frustrating to deal with, often providing generic responses without resolving the actual problem. As a customer, I felt ignored and unsupported after spending my hard-earned money on their product. A warranty is only valuable if a company stands behind it, and in my experience, Jasion did not. Based on my experience, I would not recommend a Jasion e-bike to anyone looking for reliable customer support or warranty service