Eden Fail
I was using Eden for 3 months with no problems and was doing well. No negative side effects and the weight was coming off. Right before my fourth month I was asked to complete a check in with the doctor so they could approve the next dose. That’s when the horrible experience began. I completed the check in and sent photos of my current medication. Then nothing. I reached out by phone, chat and email and kept getting the same response. “Your case has been escalated to the support team for review.” I lost count how many times I was told this. The only thing they did quickly was charge my card. Then came my first missed dose. I continued reaching out expressing concern that I missed a dose. Still empty promises and they even added a credit of $50 to my account. Then came the second missed dose. This has been going on for almost a month and this weekend I will be missing my third dose. The food noise is returning and I’m so nervous about the pounds coming back on. I have still had no resolution from Eden despite my almost daily phone calls to them. I have no idea what went wrong but the company is in no rush to correct it. I have just sent my email demanding a refund but I doubt I’ll ever see it or my medication at this point. Will contact my bank for help. I’m so frustrated. EDIT: I see Eden was quick to reply to my negative review. Now if they could fix the problem and send me my medication this quickly, things would be great. If in fact they send my medication this week I will change my review.