The transition was the worst
The transition was the worst - Paychex could not get anything right from transferring over data to new system. Even when problems and errors were brought to your attention it was not addressed in a timely manner. The process for the employees to register with the new program is atrocious. When we called no one was answering their phone - they were unavailable like at meetings etc. Example - employee loans, garnishments and child support - and it still is not correct in 2 of our companies. Paychex could not even get it correct on the payroll journal layout on entering vacations, etc. We even received emails saying payroll is due and we are waiting on Paychex to correct their errors. I am not sure why Paychex has such a difficult time but for a large corporation to function like this - I would not refer another company to Paychex. The employee Benefit manuals that were given to us is not a good representation of Paychex. I know there are more errors and problems, but I am stopping at this point.