Brilliant when it works - an absolute shambles when things go wrong
On the surface, Navan is an incredibly convenient platform for both employees and businesses. When your travel goes according to plan, the app is slick, user-friendly, and easy to manage. However, the moment there is a disruption - like a cancelled flight or a booking issue - the entire service completely falls apart. Customer support is shockingly incompetent. Instead of resolving the issue, they feed you false promises, drag their feet, and ultimately leave you stranded to sort out the mess (and the out-of-pocket expenses) yourself. It’s a fair-weather tool. If your company values duty of care and actually needs reliable support during travel emergencies, Navan is a massive liability. (case #07907981)