GBI Direct Wealth Client Services
I am relocating and called GBI Direct on May 20th to find out the cost of shipping eight (8) American Silver Eagle Monster Boxes to their NY vault. Several years earlier, I had purchased these metals from GBI Direct, and had had them delivered to my home. All the Monster boxes still had the original US Mint seal intact, and additionally, 7 of the 8 were still in their original cardboard shipping box. I was told GBI does NOT offer a service to ship previously delivered precious metals back to them for storage. Within an hour of that telephone conversation, I received a call back from the same GBI customer service gentleman who informed me that while everything he told me was true, he had spoken to one of his supervisors, and that GBI would probably make an exception for me. I was to expect a telephone call the next morning. The following morning I received a call from a different customer representative, who identified himself as working in GBI's Wealth Client Services. He queried me about my metals, and afterward concluded by telling me I had a "90%" chance of GBI accepting my metals. He told me he would call me the following morning. The next morning he called to confirm GBI's acceptance. He requested photos of the Monster Boxes and of my government - issued ID. After acceptance of the photos, he then coordinated a drop off appointment at a local Brinks facility for me on May 29th. There was no shipping or handling fee from Brinks. On June 3rd, he notified me that my eight (8) Monster Boxes had been positioned in to my account at GBI. Apparently, GBI Direct set up a new department a couple of years ago called Wealth Client Services, specifically to handle clients with larger accounts and transactions. I have been purchasing and storing precious metals for over 11 years with three (3) different companies and this level of service was completely beyond my expectation.