I purchased a Keurig bag in October…
I purchased a Keurig bag in October 2023. I had been using it with no issues until the descaler indication came on. I had already purchased a D scaler offbrand product to be able to clean my Keurig. I attempted to do so following the directions to a T and it broke. I called Keurig and they replaced my item and this was in May 2025 I’ve been using the replacement and about a year since that replacement was sent. I am again dealing with the descale indication coming on however. This time I use their Descaler product. Once again following directions to a T and the Keurig breaks again I call Keurig to get a replacement and they tell me it’s “ out of warranty and they can’t replace it”but they just replaced it last year. They had the audacity to offer me a discount to purchase another item, but can’t guarantee me that it’s not going to be faulty. They do not stand by their products they have shotty business practices. I don’t suggest anybody purchasing a Keurig. If you do make sure whomever you purchased it from there is a warranty that comes with it. They don’t even offer you that when you speak to customer service. DO NOT BUY Keurig PRODUCTS! They are just like apple they create more products each year that work better than the original ones that they started creating were always faulty and meant to break so you can spend more money and buy another one