Kudos to Sprint Zeal team
As a professional in the IT service industry, I was incredibly excited to dive into the new ITIL 5 Foundation course. However, I’ll admit I was also a bit anxious about whether the trainer would truly understand our day-to-day operational realities and be able to bridge the gap between theory and practice. Fortunately, my entire batch and I couldn’t have asked for a better instructor than Swati Kondapalli. While her credentials are highly impressive on paper, her actual depth of knowledge and real-world expertise exceeded all expectations. She brought complex concepts to life using engaging, relatable case studies and interactive activities that kept us completely dialed in. Furthermore, she meticulously covered the exam curriculum, booking procedures, and best practices, leaving us feeling thoroughly prepared. Thanks to Swati’s exceptional delivery, I am not only confident about this certification but am also genuinely eager to pursue more PeopleCert courses in the future.