Did NOT guarantee their product
I purchased the product based on the reviews I read. I did a trial run using the free scan which worked fine. When I tried to move files from one hard drive to another, over 90% of my files did not transfer in the original format, which was useless. What a waste of time and money. I sent several emails to tech support asking for updates over the course of almost two weeks before David replied with this response: "We can only guarantee the recovery of the files you can fully preview in Disk Drill. Let me note that the readability of files after recovery depends on many factors. The actual playback of the recovered files depends on the file status, original data, and how much of it was recovered. Many programs will not open the files if they are missing metadata. This type of data is not recovered if files are found in the Deep Scan mode, which means they are not going to open on a standard program due to the program's limitations." Thanks Disk Drill for wasting my time and money. I should've just went to Geek Squad or somewhere local.