The forever subscription
This has been an incredibly frustrating experience. I wanted a 3 month subscription for my daughter as a Christmas gift. I had NO idea that there’s no such thing; once you order, you’re locked in forever. I am now 6 months past the original order and I’ve contacted their customer service 3 times to cancel as well as reported fraud on my credit card but they keep shipping every month. Additionally, my daughter has since moved from the address on file so it’s being delivered to strangers. My daughter is a huge foodie so I normally give these types of gifts and was hoping I’d found another option to add to my list but I will NEVER ORDER FROM OR RECOMMEND URTHBOX AGAIN! I honestly can’t remember the last time I had such a completely futile customer service experience.