A MONTHLY COLLECTION OF HEALTHY SNACKS, BEVERAGES & MORE!
Is UrthBox legit?
UrthBox (www.urthbox.com) has a 3.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 29% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the carefully curated selection of unique snacks, noting that the packaging is neat and the diverse flavors keep things exciting month after month. Consumers also appreciate the smooth subscription management process and find the digital platform intuitive for their daily snacking routines.
Some reviewers were not happy with customer service, mentioning slow or unhelpful replies when trying to resolve billing inquiries or missing items. Additionally, a small group of people reported issues with product quality, pointing out occasional stale or expired items and difficulties with automatic renewals.
Auto-generated from all reviews of this business. For reference only.
Stay clear of Urthbox! I ordered (based on a birthday gift certificate) their protein box, which on their website states high protein snacks and no added sugars. When the box arrived, every single item, with one exception, had more added sugars per snack then protein. When I emailed them to see what happened, they asked me to send photos of the snacks included, which I did. A month went by with very little feedback from them, and then they sent my second box (I had a 3 month gift). The 2nd box arrived, and the same thing, more added sugars than protein. I emailed them again and asked what happened, and so far, no response. Their customer service is absolutely one of the worst I've ever dealt with. Stay clear of Urthbox and don't waste your time or money.
This subscription box is highly disappointing.
Yes they send the boxes as scheduled and on time, and yes it does have the amount or sometimes a little more in whichever box you get...but it's things like 6 individual packets of dried prunes, random small packages they threw in the complete the box with just a few significant items.
I was sent the same products in my first and second boxes. I reached out to customer service about it assuming they would send new products, but was told that happens sometimes. The website says new products are sent monthly which is the whole reason why I signed up for a subscription. I’ll be cancelling due to false advertising and poor customer service.
This has been an incredibly frustrating experience. I wanted a 3 month subscription for my daughter as a Christmas gift. I had NO idea that there’s no such thing; once you order, you’re locked in forever. I am now 6 months past the original order and I’ve contacted their customer service 3 times to cancel as well as reported fraud on my credit card but they keep shipping every month. Additionally, my daughter has since moved from the address on file so it’s being delivered to strangers. My daughter is a huge foodie so I normally give these types of gifts and was hoping I’d found another option to add to my list but I will NEVER ORDER FROM OR RECOMMEND URTHBOX AGAIN! I honestly can’t remember the last time I had such a completely futile customer service experience.
I cancelled my subscription with plenty of time to stop another delivery to my elderly mother. They indicated that they would try but never replied when I asked for an update. Poor customer service and little response to my request and just make excuses say our subscription is spelled out in the original details and they failed to reply on this and other questions that I had. sent me a screenshot to justify their position and did not satisfy me as a client/customer.
Don't recommend - you will get soon expiring or expired food
I was gifted a 6-month subscription of the gluten free Urthbox. Packing is done well as others have mentioned; everything is packed nicely and I've never received anything crushed. The first couple of boxes were great and had a variety of items in the boxes, boxes that came after that were rinse and repeat. I consistently received the same items each month with little variety from previous boxes. Each month almost all products had expiration dates within a month of receipt. My last box had several items that already expired in addition to two items of the same product that stated may contain traces of wheat (gluten), which I will not eat considering I'm gluten intolerant, hence the gluten free boxes. Although I have enjoyed several snacks that I've received, I ended up giving or throwing at least half away. Overall, my experience started well but went south quickly. I would not purchase the Urthbox on my own and cannot recommend it for anyone going forward.
When I paused my subscription, the process was immediate and uncomplicated. I did not have to go through lengthy forms or speak to multiple representatives. The confirmation arrived quickly, and the tone of communication remained polite and professional. That flexibility increases my trust and makes me more comfortable subscribing again in the future.
Every delivery feels like opening a curated care package that was thoughtfully assembled with care and attention. I genuinely look forward to its arrival each month, and the anticipation adds to the overall experience. I enjoy the surprise element just as much as the snacks themselves, because it turns an ordinary day into something special. The variety keeps things exciting from month to month, and I never feel like I’m receiving repetitive or predictable items.
What stands out most is the consistency in quality and presentation. Every box feels thoughtfully prepared, and I can see that real effort goes into selecting items that complement one another. I have yet to receive something that felt low quality or out of place, which builds trust over time. That level of reliability makes the subscription feel stable and dependable.
Instead of wandering aimlessly through grocery aisles, I get a curated selection delivered to my door. It saves time and introduces me to products I would likely overlook.
I received my 2nd box with the exact same items in it as the previous box, same item count as well from those items. I am disappointed as there were items I did not like in the 1st box and was hoping for variety and options, but did not receive any or ANYTHING different. Poor product thoughtfulness. I've called and emailed 2x and not yet a response.
CTRL
ZOE
iHerb
ResortPass
Renpho
Planet Fitness
Healthy Directions
Fridays Health